Building construction often does not go exactly according to plan. In fact, you can almost plan on it. The question is, how do we manage the unexpected, and keep the project on track?
By developing trust and communication among all parties. We have long established relationships with our subcontractors, and this means that we all have a shared stake in avoiding failure and keeping the project on schedule. It means we are in this together, for the long haul, and have an interest in making sure the costs of any failure are distributed equitably and sustainably.
Sometimes long experience enables us to produce a creative solution resolving a critical problem. A recent example is an undersized countertop with a four month lead time and five figure price tag. Once the cabinetmaker and decorator (who approved the countertop) came to realize that they were equally at fault they worked together to come up with an aesthetic design solution…..and to get us past the blame game.
Sometimes there is no cost free solution. An example is this glass topped kitchen table, a collaboration between S + H, the fabricator of the table and of the artist that etched a design into the glass top. The glass top cracked, so whose fault was that? Did the artist exactly follow the agreed-upon installation method? Was that prescribed method explained clearly and correctly? Was the project as specified truly feasible? After a brief discussion of these issues we settled on dividing the cost of replacement to three even parts. The most important thing was that the client got a replacement glass table at no cost, with no drama, and on schedule.